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General Terms and Sales Conditions

1. Ownership and Responsibility (or Property and Responsibility)

The place (hereinafter referred to as "site”) is a domain for online sale of customizable products, managed by HELIOTEXTIL - Etiquetas e Passamanaris, S.A., with head office at Rua dos Combatentes do Ultramar, 167 - Zona Industrial das Travessas | 3700-089 - São João da Madeira, Portugal, with NIPC no. 500 133 263 PT, registered in the Commercial Register of São João da Madeira, and now referred to as "Heliotextil". Following terms and conditions regulate the online sales for products sold by Heliotextil. Entering into a purchase and sale contracts for Sustainable Masks products (hereinafter referred to as "products”) presupposes that the buyer acknowledges and accept these Terms and Conditions, hereinafter referred to as "customer"..

2. Registration

Before placing an order, customer registers in the database of the site by filling out a form. After registration, the customer can log in and access their personal account. Personal data is handled in accordance with the Heliotextil Privacy Policy.

3. Privacy and Cookies

Issues of protection of customer privacy and personal data, as well as the use and management of cookies by the site, are present in the Privacy Policy and Cookies Policy, respectively, both available on the site.

4. Purchase

After login, the customer can select the products and put them in the online shopping cart as follows:

  • Selection, through search icons or menus, of the desired product (s);
  • Addition of the selected product (s) to the "Shopping cart";
  • Indication of "Place of Delivery", "Place of Billing" and "Method of Payment";
  • All purchase details will be made available on the website, allowing the identification and correction of any errors and will be asked to accept the terms and conditions of purchase;
  • The customer will receive an email regarding the "Order Confirmation" and posteriorly a second message confirming receipt of payment.
  • The customer order will be delivered by the logistics operator to the "Delivery Point" indicated in the purchase process, with the detailed invoice.
  • Ordering products included in the "Shopping Cart" online represents acceptance of the prices, terms and conditions advertised therein. * informed there
  • Heliotextil reserves the right not to accept the order (s) for any reason and need to inform the customer accordingly and, in case of receipt of the amount, refund it within 30 days.

5. Prices

  • Prices listed on the site include Value-added Tax (VAT) at the applicable legal rate. The original value of the products (VAT not included), the total value of VAT and the value of the shipping costs are detailed on the invoice sent to the customer together with the products and by digital format.
  • Products prices and characteristics are subject to change. However, these changes will be posted on the website to keep customers informed.

6. Payment Methods and Security

We provide the following payment methods:

  • Credit card
  • Paypal
  • ATM Reference
  • Bank transfer

The site and its transactions feature a high level of security and protection through encryption and digital security certification (SSL / TSL) systems. It cannot be responsible for any damage incurred as a result of the use of electronic means of communication or any other situation to which it is unrelated.

7. Invoicing

Heliotextil has an electronic invoicing system, respecting the legal requirements. The customer will be asked to accept the receipt of the invoice electronically. If the customer don’t accept it, the invoice will be sent along with the order.

8. Shipping

The terms of shipping and delivery of products are contained in the Heliotextil Shipping Policy, available on the website.

9. Limitation of Liability

9.1 Product Variations

Products may exhibit slight natural variations in texture and hue, and there may still be slight colour differences according to customer monitor settings. Such aspects are qualitatively tolerable and not considered defect/ imperfection.

9.2 Misuse

Heliotextil is not responsible for any damages suffered by the customer that may result from any unauthorized use of the site servers and / or all information and data hosted therein.

9.3 Inherent Risks to Digital Media

Heliotextil is not responsible for damages caused by unlawful activity by third parties on the site, including the spread of computer viruses, unauthorized access to personal data and account appropriation. By using our site, you agree to take such risks inherent in the digital / online environment.

9.4 General Limitations

In any event the responsibility of Heliotextil is limited to the value of the product supplied.

10. Confirmation or cancellation of orders

10.1. Heliotextil reserves the right to refuse any order, in particular in the following situations:

  • The order is flagged by the website's security systems as incorrect, irregular or susceptible to fraud;
  • When the validation of the payment of the order is not received within a period of 5 working days following the request made by the buyer;
  • When it is not possible to deliver the order to the address provided by the buyer;
  • If there is an error in the presentation of the price of the product (s).

10.2. If the buyer wishes to cancel an order he can communicate to the following email:

10.3. Requests for custom items that are in preparation or already delivered cannot be cancelled.

11. Returns and Refunds

The conditions and procedures required to activate the product return or warranty process are contained in the Heliotextil Return and Warranty Policy available on the website.


12. Contacts and Customer Support

For any information or to contact customer support, use the following contact details:


Telephone contact: +351 256 201 100

13. Unilateral Changes

Heliotextil reserves the right to update or amend these Terms and Conditions at any time, so please refer to them periodically.

Heliotextil will amend these Terms and Conditions without prior notice and with immediate effect if the changes are not at its discretion, in particular as a result of legal, regulatory or other understandings by the competent supervisory authorities. Changes will be posted on the site.

14. Dispute/Litigation Resolution

In the event of a litigation, the buyer may refer to an entity Consumer litigation Resolution Entity namely: Centro de Informação de Consumo e Arbitragem do Porto (Porto Consumer Arbitration Information Center) de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto